We’re Upgrading Our Billing System!
We’re Upgrading Our Billing System!
Our new billing system will be available soon to provide you with new features when accessing your account. Learn all about your new bill below. Until then, you can continue to log in to your account below.
Your New Bill Will Have a New Look
CascadeLink by Wave is officially part of the Wave family, and you'll soon get a new CascadeLink by Wave bill (referred here as Wave). Your new bill is designed to be easy to read and review. Click here to see a sample bill and get tips for how to read your new bill.
For added convenience, you will have 4 ways to pay your bill.
1. MAKE YOUR PAYMENT ONLINE.
Your new MyWave Account is coming soon. When available, you'll need to register for a MyWave account. You will need your account number and PIN number which can be found at the top of your new bill. Once registered, you’ll be able to make one-time payments or set up automatic monthly payments directly from the checking account of your choice.
Note: A payment processing fee applies to one-time payments.
2. MAKE YOUR PAYMENT THROUGH OUR AUTOMATED PHONE SYSTEM.
We accept one-time credit/debit card (Visa, MasterCard, Discover, and American Express) payments via our automated phone system at 206-774-3360 or via a Customer Service Professional. Note: Convenience Fees apply.
3. MAKE YOUR PAYMENT BY MAIL.
You can pay your Wave bill in the traditional fashion – through the U.S. mail. Wave will send you a paper bill in the mail each month. Once you receive the bill, simply return the enclosed bill stub to Wave along with your payment in the form of a check or money order.
4. MAKE YOUR PAYMENT IN PERSON.
You can make your payment in person at our Seattle retail location, located at: 4766 1st Ave S, Seattle, WA 98134. This location is open Monday-Saturday, from 9am to 6pm. Our payment locations accept cash, checks, money orders or credit cards (Visa, MasterCard, Discover and American Express).
How Do I Pay My Bill Online?+
Soon, you'll be able to create a MyWave account for free online access to your Wave account, which replaces the current CascadeLink account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online. Wave accepts payments online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
Did my account number change?+
Yes, you now have a 13-digit account number. Please update any electronic payment information to reflect this change.
I haven’t received my monthly statement yet, where is it?+
With the new billing platform, your statement mail date has shifted by approximately 10 days, so you will now receive your bill later in the month.
What Charges Will Appear on My Very First Wave Bill?+
There are a number of factors that impact the amount of your first Wave statement, not the least of which is the type and number of services you’ve purchased. Here are several factors to keep in mind when reviewing your first Wave statement.
- Based on what day of the month you signed up, Wave will bill you a prorated portion of your regular monthly service charges for the current month. This applies to Internet and Phone services.
- All standard taxes and fees appropriate for your state and local region will be included for the current month.
- In keeping with industry standards, Wave bills one month in advance including estimated taxes and fees for Internet services. So, in addition to the prorated portion of the first month’s service changes, you will also be charged the entire amount of the following month’s regular monthly service charges, taxes and fees. This is typically the reason why your first statement will be larger than succeeding statements, at least where Internet service is concerned. (See item “d” below regarding phone services.)
- Phone services, in some part are based on variable usage, and therefore not billed a month in advance. So, while you will see a prorated charge for the first month’s service, you will not see an advance charge for the next month’s service, as is the case with Internet service. This, together with your prorated charge for your first month of service makes your phone charges appear less than is typical.
- Installation fees, if any, are typically included in your first statement following the technician’s installation visit.
- If you are upgrading to different a service bundle, expect to see either prorated and/or advance service charges appear on your statement for the new services. Likewise, if you are downgrading, expect to see your next statement reflect prorated service changes based on the date you stopped the service.
What Taxes And Fee's Does Wave Add To My Bill?+
Taxes and fees charged to customers vary based on the services you are purchasing the state or local region in which you live. The Internet Infrastructure Fee helps defray costs associated with building and maintaining a fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. In addition, you may also be charged data transfer fees if you exceed the included data transfer amount within the calendar month.
When Is Payment Due For My Wave Bill?+
To avoid the possibility of incurring late fees, Wave recommends paying your bill immediately upon receiving your monthly statement. Your due date is listed on your monthly statement, on each page in the upper right hand corner.
Will I be Charged a Late Fee if I Do Not Pay My Wave Bill On Time?+
Wave encourages customers to make timely payments to avoid late fees and possible service interruption. Wave reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
My Payment Is Late and I Received a Disconnect Warning. How Can I Avoid Having my Services Turned Off?+
Call 206-774-3660 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
My Services Have Been Disconnected Due To Late Or Non-Payment. How Can I Have My Services Reconnected and Is There a Reconnection Fee?+
Call 206-774-3660 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Wave service (Internet, Phone, Cable TV) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Wave can restore your service.
Can I View My Bill Online Instead of (or in addition to) Receiving a Paper Bill?+
Yes! Create a MyWave account for free online access to your Wave account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing.
Can I Pay A Bill For Someone Else?+
Yes. To pay a Wave bill for a friend or family member, call 206-774-3660 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through calling our Care Center.
Can I Pre-Pay for a Whole Year?+
Wave does not currently accept pre-payments for services.
Can I Receive My Wave Bill in Spanish Or a Language Other Than English?+
Wave does not currently offer bills in other languages.
If I Sign Up for Wave Bundled Phone and Internet Service, Will The Charges For Both Services Appear On One Bill?+
All phone and Internet services are available on one bill from Wave. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 206-774-3660
How Do I Disconnect My Wave Service(s)?+
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 206-774-3660 so we may assist you.
Do I Have to Pay a Deposit For My Cable TV Converter Box, and if so, How Do I Get My Deposit Back?+
Wave does not collect a deposit for cable TV converter boxes.
Where can I mail my payment?+
Please mail all payments to the following address:
PO Box 31001-2714
Pasadena, CA 91110-2714